Terms of Service

Welcome to Untangle.

Untangle is an AI-powered legal technology platform built for law firms, attorneys, and the professionals who work with them on Connecticut Dissolution of Marriage matters. Through Untangle Teams, attorneys and firms create and manage cases, invite and collaborate with their clients, exchange information with opposing counsel, and supervise AI-assisted work product — including completing required legal forms pursuant to the Connecticut Rules of Practice, organizing case information and documentation, and understanding Connecticut Dissolution of Marriage requirements and controlling statutes.

Untangle is a technology provider, not a law firm, and does not provide legal advice. Clients access Untangle by invitation from an attorney or firm, and a client's legal relationship is with that attorney or firm — not with Untangle.

These Terms of Service ("Terms") govern your use of our legal technology application (the "Service"). This document is a binding legal agreement. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Untangle offers several types of accounts. The terms in this document apply to all account types. Certain sections contain additional terms that apply only to specific account types as indicated.

Client accounts

Accounts for clients navigating a Connecticut divorce who are invited into a matter by an attorney or firm through Untangle Teams.

Attorney accounts

Accounts for licensed attorneys who use Untangle Teams to manage client cases, collaborate with clients, and supervise AI-assisted work product.

Opposing counsel accounts

Accounts for licensed attorneys who are invited into a matter by another attorney or firm and who may invite their own client to use Untangle for that matter. Opposing counsel acts independently for their own client and is not the agent, employee, contractor, or representative of the attorney, firm, or client who sent the original invitation.

Professional accounts

Accounts for non-attorney professionals — such as mediators, divorce coaches, financial advisors, and accountants — who are invited to collaborate on a client's case through Untangle Teams.

Firm & team accounts

Organizational accounts that allow a law firm or professional practice to manage team members, invite clients, and administer billing through Untangle Teams. The firm administrator is responsible for managing access and permissions for all team members.

You must be at least 18 years old and capable of entering into a binding agreement to use this Service. By using Untangle, you represent that you meet these eligibility requirements.

If you create an attorney account, you represent that you are a licensed attorney in good standing in at least one U.S. jurisdiction. If you create a professional account, you represent that you hold any licenses or certifications required for your stated role.

Untangle is a technology provider

Untangle is a legal technology company. It is not a law firm and does not provide legal advice. The Service provides general legal information, AI-generated suggestions, and automated document generation tools. No attorney-client relationship is formed between you and Untangle by your use of the Service.

Attorney-supervised use

If you are a client who has been invited to Untangle by your attorney, law firm, or opposing counsel representing you, your legal relationship is with that attorney or law firm — not with Untangle. Untangle provides the technology platform through which you and your attorney collaborate. Your attorney is responsible for providing legal advice and supervising the use of any AI-generated work product.

Untangle is not your lawyer and does not provide legal advice. Communications between you and Untangle's AI assistant (Grace) are not, by themselves, attorney-client privileged communications with Untangle.

If an attorney or law firm invites a client to use Grace inside an Untangle Teams workspace created, administered, or enabled by that attorney or law firm, Grace operates as a technology tool made available to help the attorney or law firm with client intake, document preparation, case organization, attorney review, and attorney-supervised legal services. In that setting, the client's legal relationship is with the attorney or law firm, and Untangle acts as a confidential technology service provider facilitating that attorney-client collaboration.

Some matters may involve more than one side. For example, a firm user may invite opposing counsel into a matter, and opposing counsel may then invite opposing counsel's own client. In that situation, each attorney or law firm is responsible for its own client, staff, invited users, legal advice, professional duties, and use of the Service. Opposing counsel is an independent invited user and does not act on behalf of the attorney, firm, or client who sent the original invitation.

Client messages, documents, responses, AI prompts, AI outputs, attorney notes, case data, and related activity within an attorney-supervised Teams workspace are "Attorney Client Data." Attorney Client Data is associated with the attorney, law firm, client, and matter side that provided, generated, uploaded, or authorized it, unless the Service's permissions and sharing settings make it available to another side. Untangle will treat Attorney Client Data as confidential and will use it only to provide, secure, maintain, support, and improve the Service for the applicable attorney or law firm, or as otherwise authorized by the responsible attorney, law firm, or user.

Untangle does not intentionally waive, and is not authorized to waive, any attorney-client privilege, work-product protection, confidentiality protection, or similar protection that may apply to Attorney Client Data. Attorneys and firms remain responsible for advising clients about privilege, confidentiality, work-product protection, professional obligations, access permissions, and the limits of any protection under applicable law. No term in this agreement guarantees that a court or other authority will treat any communication, fact, document, or data as privileged, confidential, or protected from discovery.

Untangle Teams is designed to preserve client confidentiality and support attorney-client privilege and work-product protections when used under attorney supervision. Underlying facts entered into the Service, such as financial information, parenting facts, dates, debts, assets, income, expenses, documents, and court-required disclosures, may still be discoverable or required to be disclosed under applicable law.

Unless the Service expressly shows that information has been shared with another user or side, each attorney and client should assume that the information they provide is available only according to the Service's role-based permissions, invitation records, and workspace settings. Attorneys and firms are responsible for confirming that any information they share with opposing counsel, opposing counsel's client, experts, professionals, staff, or other users is authorized and appropriate.

If you use the Service under an attorney account, the following additional terms apply:

• You are solely responsible for all legal advice you provide to your clients, whether or not that advice is informed by AI-generated content from the Service
• You must independently review and verify all AI-generated documents, suggestions, and work product before relying on them or providing them to clients
• You are responsible for complying with all applicable rules of professional conduct, including duties of competence, diligence, communication, confidentiality, and supervision
• You are responsible for determining whether and how to disclose your use of AI tools to your clients as required by applicable ethics rules
• You are responsible for managing conflicts of interest and ensuring that your use of the Service does not create impermissible conflicts
• You are responsible for ensuring that access permissions and sharing settings for case data are configured appropriately to protect client confidentiality
• If you invite opposing counsel into a matter, you are responsible for ensuring that the invitation and any information made available through that invitation are authorized, appropriate, and limited to what you intend to share
• If you are opposing counsel and invite your own client, you are responsible for your client's authorization, client communications, legal advice, access permissions, and use of the Service

If you use the Service under a professional account (mediator, coach, financial advisor, accountant, or similar role), the following additional terms apply:

• Your access to case information is limited to what the inviting party has shared with you through the Service's permissions system
• You must use case information solely for the purpose for which you were invited and in accordance with any applicable professional obligations
• You must not share, export, or disclose case information to third parties except as required to fulfill your professional role or as required by law
• You are responsible for complying with any licensing, certification, or ethical requirements applicable to your profession

If you administer a firm or team account, the following additional terms apply:

• The firm administrator is responsible for managing team member access and ensuring that all team members comply with these Terms
• The firm administrator is responsible for ensuring that only authorized personnel have access to client case data
• When a team member is removed or leaves the firm, the administrator must promptly revoke their access
• The firm is responsible for its billing obligations, including per-case fees as described in the applicable pricing terms
• When inviting clients to the platform, the firm is responsible for informing clients about how their data will be accessed and shared within the team
• When inviting opposing counsel, the firm is responsible for deciding what matter information to make available to opposing counsel, and opposing counsel is responsible for deciding whether to invite opposing counsel's own client
• The firm is responsible for deciding whether and how Grace should be made available to each client matter and for supervising any AI-assisted client intake, document preparation, or work product

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized use of your account

Users are responsible for providing accurate and truthful information and for reviewing and verifying all documentation. Users agree to:

• Not misuse or attempt to gain unauthorized access to the Service
• Not use the Service to harass, abuse, or harm others

Untangle does not guarantee that generated documents will be legally valid in jurisdictions other than those for which they are intended. Users should consult a licensed attorney before relying on any document.

Users have a limited, non-exclusive license. Untangle prohibits use of the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to reverse engineer or access source code
• Use automated systems to scrape or extract data
• Impersonate any person or entity

Untangle does not claim ownership of any personal information or uploaded files. You grant Untangle a license to use the content to provide, secure, maintain, support, and improve the Service, subject to the Teams-specific confidentiality commitments in these Terms and our Privacy Policy. Untangle may delete inappropriate or illegal content.

Firm & team accounts

• Firm accounts are billed per client case as described in the applicable pricing terms presented at signup
• The firm administrator is responsible for all charges incurred by team members
• Payment terms, invoicing schedule, and pricing are as presented during firm account creation and may be updated with 30 days' notice
• All fees are non-refundable except as required by law
• Failure to pay may result in service suspension or termination

• AI-generated guidance and form completion may contain errors
• You are responsible for reviewing all AI-generated content for accuracy
• We do not guarantee the accuracy, completeness, or legal sufficiency of AI outputs
• Always verify important information independently

If you use the Service under an attorney account, you have a heightened obligation to review and supervise AI-generated work product before providing it to clients or filing it with any court.

Your use of the Service is also governed by our Privacy Policy, which is part of this agreement. Key points:

• We collect and store personal and case information you provide
• We use encryption and security measures to protect your data
• We do not sell your personal information to third parties
• We may use aggregated or de-identified data to improve the Service, subject to the Teams-specific confidentiality commitments in these Terms and our Privacy Policy
• Case data may be shared with other users only as configured through the Service's permissions and invitation system
• Opposing counsel and opposing counsel's client may have access only to the matter information made available to them through the Service's permissions, invitations, workspace settings, or authorized sharing features

Legal demands for Attorney Client Data

If Untangle receives a subpoena, discovery request, court order, or other legal demand seeking Attorney Client Data, Untangle will, unless legally prohibited, promptly notify the responsible attorney or law firm associated with the affected matter side and provide a reasonable opportunity to object, seek a protective order, or assert attorney-client privilege, work-product protection, confidentiality protection, or other applicable protections before Untangle discloses the requested Attorney Client Data.

AI processing

Untangle will not use Attorney Client Data to train third-party foundation models or general Untangle AI models. AI model providers and other subprocessors may process Attorney Client Data only as necessary to provide the Service and subject to confidentiality, security, and data-use restrictions.

Untangle uses Vercel AI Gateway to route AI requests to supported model providers, which may include OpenAI, Anthropic, Google, and other providers approved by Untangle for the Service. For Attorney Client Data, Untangle maintains a Zero Data Retention and no-training policy for AI model processing. Untangle configures its AI infrastructure so Attorney Client Data is not used by AI model providers to train, fine-tune, or improve foundation models.

Untangle will not intentionally submit Attorney Client Data to public consumer AI accounts. If a particular AI feature, provider, or model cannot be operated under appropriate confidentiality, no-training, and retention controls, Untangle will not intentionally use that feature, provider, or model for Attorney Client Data unless appropriate authorization is obtained or notice is provided consistent with applicable law, professional obligations, and these Terms.

Support and operational access

Untangle personnel and service providers may access Attorney Client Data only as needed to provide, secure, maintain, support, or improve the Service for the applicable attorney or law firm; comply with law; enforce these Terms; or respond to security, abuse, or reliability issues.

• Untangle and its content are protected by copyright, trademark, and other laws
• You may not copy, modify, distribute, or create derivative works without permission
• User-submitted content remains your property, but you grant us a license to use it to provide the Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability or fitness for a particular purpose
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation
• Results obtained from using the Service
• Any court, opposing party, government agency, or other authority accepting a claim that information is privileged, confidential, or protected from discovery

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Untangle shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for the Service in the past 12 months
• We are not liable for outcomes of legal proceedings or court decisions
• We are not responsible for errors in AI-generated content or user-submitted information
• We are not liable for a court, opposing party, government agency, or other authority rejecting a claim of privilege, confidentiality, work-product protection, or protection from discovery

You agree to defend and indemnify Untangle, its affiliates, and service providers harmless from any claims, damages, or expenses arising from:

• Your misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your reliance on information provided by the Service
• Any claims by your clients, team members, or third parties related to your use of the Service in a professional capacity
• Any claim arising from an invitation you send, information you share with opposing counsel or another user, or your failure to obtain authority from your client, firm, or other required person before using or sharing information through the Service

• We may suspend or terminate your access at any time for violation of these Terms
• You may cancel your account at any time through account settings
• Upon termination, your right to use the Service immediately ceases
• No refund shall be issued if termination results from a violation of these Terms
• We may retain certain information as required by law or for legitimate business purposes
• If a firm or team account is terminated, all associated team member access will also be terminated

• We reserve the right to modify these Terms at any time
• We will notify users of material changes via email, SMS, or Service notification
• Continued use after changes constitutes acceptance of modified Terms
• If you disagree with changes, you must stop using the Service

Untangle may send transactional SMS messages to phone numbers provided during the invite process. These messages are limited to invite reminders for pending firm-client invitations and are not marketing communications.

• By providing a client phone number when sending an invite, the inviting attorney or firm consents on behalf of their client to receive up to four transactional SMS reminders over seven days
• Recipients may reply STOP to any message to opt out of further SMS reminders at any time
• Standard message and data rates from your wireless carrier may apply
• SMS reminders stop automatically once the invite is accepted, revoked, or expired
• Untangle does not send marketing messages via SMS and will not share phone numbers with third parties for marketing purposes

For a full description of how consent is collected, the verbal opt-in script used, message frequency, and how to opt out, see our SMS Consent & Opt-In page.

• We may modify, suspend, or discontinue any part of the Service at any time
• We are not liable for any modification, suspension, or discontinuation
• We may update features, pricing, or functionality with reasonable notice

• The Service may integrate with third-party services (payment processors, authentication providers, AI model providers)
• We are not responsible for third-party services or their terms
• Your use of third-party services is subject to their own terms and policies

• These Terms are governed by the laws of the State of Connecticut
• Any disputes shall be resolved in courts located in Connecticut
• You waive any objection to venue or jurisdiction in Connecticut courts

• Any disputes shall be resolved through binding arbitration rather than court
• Arbitration shall be conducted under the American Arbitration Association rules
• You waive the right to participate in class actions or class arbitrations
• Either party may seek injunctive relief in court for intellectual property disputes

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Untangle regarding the Service.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

For questions about these Terms, contact us at: