Privacy policy

We understand that privacy is especially important during a divorce. This policy explains how we collect, use, share, and protect personal information and case data when clients, attorneys, firms, invited professionals, and website visitors use Untangle. By using Untangle, you agree to the practices described in this policy.

We collect different types of information depending on how you interact with Untangle:

Website visitors

When you browse our website, we may collect:

• Contact information you provide through forms
• Email addresses from messages you send us
• Usage data like pages visited and time spent on each page
• Device information, browser information, and IP address

Client accounts

When you create or use a client account, we may collect:

• Name, email address, phone number, and account credentials
• Billing address, payment details, and subscription history
• Information about your divorce process and family situation
• Financial, property, income, debt, expense, and support data
• Documents you upload, create, or download through Untangle
• Messages, comments, tasks, and collaboration activity

Attorney, professional, and firm accounts

When attorneys, firms, or invited professionals use Untangle Teams, we may collect:

• Name, email address, role, firm name, and account credentials
• Firm billing information and payment-method setup data
• Client invite, team membership, and access-permission records
• Comments, notes, shared case review activity, and audit metadata
• Case information that clients or firms make available to you

Billing data: We use Stripe and other third-party billing services to process subscriptions, card setup, invoices, and per-case fees. These services may have their own privacy policies and data handling practices. We retain billing information for accounting, fraud prevention, and legal purposes as required by law.

We use your information to:

• Provide our divorce planning tools and services
• Create, authenticate, and manage your account
• Process subscriptions, card setup, invoices, and billing
• Prepare divorce forms and organize case information
• Enable invited users to review shared case data and comment
• Manage firm teams, client invites, roles, and permissions
• Answer your questions and provide support
• Send important updates about your account, case, or billing
• Send invite reminder messages via SMS or email when an attorney or firm provides a client phone number during the invite process
• Improve, secure, and monitor our website and services
• Comply with legal obligations and enforce our terms

When an attorney or law firm invites a client to use Grace or other Untangle tools inside an attorney-supervised Teams workspace, client messages, documents, responses, AI prompts, AI outputs, attorney notes, case data, and related activity within that workspace are "Attorney Client Data." Untangle treats Attorney Client Data as confidential information associated with the responsible attorney or law firm.

Untangle uses Attorney Client Data only to provide, secure, maintain, support, and improve the Service for the applicable attorney or law firm; as authorized by that attorney or law firm; as needed to comply with law or enforce our terms; or as needed to address security, abuse, or reliability issues.

Untangle will not use Attorney Client Data to train third-party foundation models or general Untangle AI models. AI model providers and other service providers may process Attorney Client Data only as necessary to provide the Service and subject to confidentiality, security, and data-use restrictions.

Untangle uses Vercel AI Gateway to route requests to supported AI model providers, which may include OpenAI, Anthropic, Google, and other providers we approve for the Service. For Attorney Client Data, Untangle maintains a Zero Data Retention and no-training policy for AI model processing. We configure our AI infrastructure so Attorney Client Data is not used by AI model providers to train, fine-tune, or improve foundation models.

Under this policy, AI model providers may process prompts, documents, messages, case facts, and outputs only as needed to deliver the requested AI functionality, operate and secure the service, comply with law, and address abuse, security, or reliability issues. We do not use public consumer AI accounts for Attorney Client Data.

If a feature or model cannot be operated under appropriate confidentiality, no-training, and retention controls, Untangle will not intentionally use that feature or model for Attorney Client Data unless we obtain appropriate authorization or provide notice consistent with applicable law, professional obligations, and our agreements.

Untangle allows clients, attorneys, firms, and invited professionals to collaborate on case information. Case data may be visible to other users when you invite them, accept an invite, join a firm workspace, or otherwise configure sharing through the Service. In some matters, an attorney or firm may invite opposing counsel, and opposing counsel may invite opposing counsel's own client.

• Clients may share selected case areas with attorneys or professionals they invite
• Attorneys and firm members may access client case data when a client or firm account grants that access
• Firm administrators may manage team members, client cases, billing, and workspace access
• Opposing counsel may access only the matter information made available through the invitation, role, permissions, and sharing settings for that matter
• Opposing counsel's client may access only the information made available by opposing counsel or otherwise shared with that client through the Service
• Invited professionals can only see the case areas and comments made available through their invite and permissions
• Users who can see a shared case area may also see related comments, collaboration metadata, and activity needed to provide the Service

Attorneys, firms, and other professionals are responsible for ensuring that their staff, clients, and collaborators are authorized to access the information they share through Untangle.

Unless the Service expressly shows that information has been shared with another user or side, users should assume that information is available only according to the Service's role-based permissions, invitation records, and workspace settings.

We respect your privacy and do not sell your personal information or case data. We may share information in these limited circumstances:

• With other Untangle users according to the roles, invites, and permissions configured in the Service
• With service providers who help us deliver the Service, including hosting, authentication, payment processing, customer support, analytics, security, email delivery, SMS delivery, document handling, and AI model providers
• When required by law, subpoena, court order, or legal process
• To protect our rights, privacy, safety, security, or property
• With your consent or at your direction

Service providers are authorized to use information only as needed to provide services to Untangle and are not permitted to sell your personal information or case data.

If Untangle receives a subpoena, discovery request, court order, or other legal demand seeking Attorney Client Data, Untangle will, unless legally prohibited, promptly notify the responsible attorney or law firm and provide a reasonable opportunity to object, seek a protective order, or assert attorney-client privilege, work-product protection, confidentiality protection, or other applicable protections before Untangle discloses the requested Attorney Client Data.

We use cookies and similar technologies to understand how you use our website and to improve your experience. These technologies help us:

• Remember your preferences
• Understand which pages are most helpful to users
• Improve navigation and speed up your searches
• Recognize you when you return to our website
• Secure logged-in sessions

You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.

We take your privacy seriously and implement security measures to protect your information. These include:

• Secure servers protected by firewalls
• Encryption for sensitive data
• PCI-compliant payment processing
• Access controls for case data and team workspaces
• Regular security assessments

While we work hard to protect your information, no online service is 100% secure. We encourage you to use strong passwords, keep login information confidential, and promptly remove users who should no longer have access to a shared case or firm workspace.

We retain personal information and case data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, maintain security, and support legitimate business purposes. Attorneys and firms may have independent professional or legal obligations to retain client files.

Depending on where you live, you may have specific privacy rights. If you're a resident of California, Colorado, Connecticut, Nevada, Utah, or Virginia, your state laws may provide additional rights regarding your personal information.

In general, you can:

• Access and update your account information
• Request a copy of your personal information
• Ask us to delete your account and associated data
• Opt out of marketing communications
• Ask us to correct inaccurate information

To exercise these rights, please contact us at hello@untangle.us. We may need to verify your identity before fulfilling a request, and some information may be retained where required by law or needed for legitimate business purposes.

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If you believe we might have information from a child, please contact us at hello@untangle.us

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We'll notify you of any significant changes by email or through a notice on our website. The date at the top of this policy indicates when it was last updated.

If you have questions about our privacy practices or this policy, please contact us at: